Mark ColeExecutive Vice President and Chief Operating Officer

As Executive Vice President and Chief Operating Officer, Mark Cole is responsible for the agency's direct services to financially distressed individuals and families. He oversees the agency’s contact center, counseling, debt management services, quality assurance and technology functions, with a focus on delivering compassionate service and innovative and practical solutions. He also leads CredAbility’s research efforts, measuring the effectiveness of services and developing new assessment tools, such as the CredAbility Consumer Distress Index.

Cole joined CredAbility in 2000. He has been involved in the counseling service sector for more than 20 years at the local and national levels. Before joining CredAbility, he served as President of Phoenix-based Personal Debt Solutions, Chief Operating Officer for the National Foundation for Credit Counseling and President of Consumer Credit Counseling Service of Greater Fort Worth.

Cole is currently the immediate past Chairman of the board of directors of the Better Business Bureau of Metropolitan Atlanta and serves on the board of directors of Neighborhood Nexus, a collaborative organization that brings better data to metro Atlanta decision-makers. A graduate of Leadership Atlanta’s class of 2009, he has previously served on the board of directors of Community Friendship, a supportive community for adults with disabling mental illness, and TechBridge, an organization that helps nonprofits use technology to serve the community. He is also a graduate of NeighborWorks’ prestigious Achieving Excellence in Community Development program, hosted in collaboration with Harvard University's Kennedy School of Government. Cole is active at Cross Pointe Church as a teacher and lay leader and is also involved in international missions work through his church and service on the board of Conexión 10/40.

Cole is a graduate of the University of Texas at Arlington.